HOW DO REFILLS WORK?
We pre-fill liquid bulk items (such as soaps, shampoo, cleaners, etc...) in mason jars. The price of refills in jars includes a refundable deposit fee of $1.50. When you bring back the mason jar (clean & dry), we give you the deposit back. We will sanitize & refill the jars over and over again. We can only accept the jars we provide.
- Routine Deodorant refills: please bring back your original Routine glass jar, empty, clean & dry. We'll refill it on the spot.
- Nelson Naturals Toothpaste refills: please bring back you clean original Nelson glass jar (regular size only, not the travel size). We will sanitize + refill it for you while you wait. Crush and Brush refills are not available at this time.
Q: I have a clean empty jar of Routine Deodorant. Do I need to refill it with the same one or can I pick a different scent?
A: You can get any scent refilled in your Routine jar! We get it - sometimes it's nice to try something new!
Q: I would like to fill up my Routine Deodorant jar just halfway. Can you do this?
A: Unfortunately not. We are no longer selling our refill products by weight so we will fill up your jar to the top. But you save money when you refill compared to buying the original jar so it is worth it!
Q: Is it ok if there is a bit of product left in the jar?
A: Please note that we can only accept jars that are empty, clean & dry.
Q. Will you ever go back to refilling our own containers?
A. We put a lot of thought behind this question. Refilling is a central part of our business and values. We had to come up with a new way of refilling, and we are really happy with it and so are our customers. It's quicker and you can also order refills online. We will keep this system in place from now on.