COVID-19 Procedures

Dear customers,

We've put in place new procedures to ensure our staff and community remains safe while visiting our store. 

To ensure everyone's safety during your visit:

If you are sick or have respiratory symptoms please do not visit our shop.

Masks are now required for everyone while inside the shop. 

Please sanitize your hands before entering.  Bottle by the front door.

Maintain social distancing at all times inside our store or while waiting outside.

Only 3 customers are permitted at a time.

We are here to help!  Limit product touching and ask for assistance!

We're removed all testers but we can help describe our products as best we can.

We prefer card payments but accept cash.  We sanitize the keypad on a regular basis and hand sanitizer is available.

We have installed a plexiglass barrier by the check-out area for added safety.

We have a same day contactless curbside pick-up option.  Most of our products are now available on our online store.  You will receive an e-mail once your order is ready (we try to prepare it within an hour during business hours, but sometimes we are busy so it may take a little longer).  Then you give us a call once you are outside the shop and we will place your bag on the table outside. (Please note that Routine Deodorant and Nelson Natural Toothpaste refills cannot be ordered online as we refill your original container).

We encourage you to bring your own shopping bag to reduce waste, but if you do you will have to package your products yourself.  We are happy to provide you with a recyclable paper bag and package your purchase or gift for you.


E-mail us if you have any further questions at